Refund policy

RETURN & REFUND POLICY

Except for approved claims described below and any rights required by applicable law, all KrazyScents sales are final.

FINAL-SALE ITEMS

For hygiene and product-integrity reasons, fragrance decants cannot be returned or exchanged after purchase. We do not provide refunds or exchanges for:

• Change of mind or scent preference
• Fragrance performance, projection, or longevity
• Ordering the wrong fragrance or size
• Personal sensitivities or allergic reactions

Please review all product details carefully before placing your order.

DAMAGED, LEAKING, OR INCORRECT ORDERS

If your order arrives damaged, leaking, or incorrect, email shop@krazyscents.com within 48 hours of delivery. Please include:

• Your order number
• A description of the issue
• Clear photos of the product
• Photos of the packaging and shipping label

Please keep all original packaging until your claim is resolved.

If your claim is approved, KrazyScents will provide a replacement at no additional cost. If a replacement is unavailable, we will issue a refund for the affected item to the original payment method.

ORDER CHANGES AND CANCELLATIONS

Contact us as soon as possible if you need to change or cancel an order. Changes and cancellations are not guaranteed once processing has begun or a shipping label has been created.

UNAUTHORIZED RETURNS

Do not mail any product back without receiving written instructions from KrazyScents. Unauthorized returns will not be accepted.

REFUND PROCESSING

When a refund is approved, it will be returned to the original payment method. Depending on your bank or card provider, it may take 5–10 business days to appear in your account.

CONTACT US

For questions about this policy, contact us at:

KrazyScents LLC
shop@krazyscents.com