Shipping policy
SHIPPING POLICY
Last updated: August 5, 2026
Thank you for shopping with KrazyScents. This Shipping Policy explains our processing times, delivery estimates, shipping charges, and procedures for delayed, damaged, or undeliverable packages.
ORDER PROCESSING
Orders are typically processed within 1–3 business days, Monday through Friday, excluding holidays. Processing time is separate from carrier transit time.
During new releases, promotions, holidays, or periods of high order volume, processing may take slightly longer. You will receive a shipping confirmation email containing tracking information once your order has been prepared for shipment.
SHIPPING DESTINATIONS
KrazyScents currently ships to eligible addresses within the United States.
Orders to Puerto Rico and other non-contiguous U.S. destinations are accepted only when a legally compliant carrier service is available. These orders may require additional transit time. If we cannot find an eligible shipping service for your destination, we will contact you and issue a full refund.
We do not currently offer international shipping.
SHIPPING RATES
Standard shipping is $8.00.
Qualifying orders with a merchandise subtotal of $75.00 or more receive free standard shipping, as calculated at checkout. The minimum is calculated after discounts and excludes taxes and shipping charges.
Free shipping applies only to eligible standard shipping services.
DELIVERY ESTIMATES
Standard shipping generally takes approximately 3–5 business days after processing for eligible addresses within the contiguous United States.
Orders shipped to Puerto Rico, Alaska, Hawaii, U.S. territories, or other non-contiguous destinations may take longer.
All delivery times are estimates and are not guaranteed. Carrier delays caused by weather, service disruptions, holidays, transportation restrictions, or other circumstances outside our control may affect delivery.
FRAGRANCE SHIPPING RESTRICTIONS
Many fragrance products contain alcohol and are regulated as flammable materials during transportation. KrazyScents ships orders only through carrier services permitted to transport these products.
Available shipping methods may vary based on the destination, package contents, and carrier requirements. Expedited or air transportation may not be available for fragrance orders. KrazyScents reserves the right to change an ineligible shipping service to a compliant service or cancel and refund an order when no compliant service is available.
TRACKING INFORMATION
Tracking information will be emailed to the address provided at checkout. Tracking may take 24–48 hours to update after the shipping label is created and the carrier receives the package.
Please confirm that your email and delivery address are accurate before completing checkout.
INCORRECT OR INCOMPLETE ADDRESSES
Customers are responsible for providing a complete and accurate shipping address. Please contact us immediately if you notice an error.
Once an order has been processed or transferred to the carrier, we may be unable to change its destination. If a package is returned because of an incorrect address, an incomplete address, refusal, or failure to claim the package, the customer may be responsible for an additional shipping charge before the order is resent. Original shipping charges are nonrefundable unless the error was made by KrazyScents.
DELIVERED BUT NOT RECEIVED
If tracking shows that your package was delivered but you cannot locate it, please:
- Check around the delivery location, mailbox, parcel locker, and other secure areas.
- Ask members of your household or nearby neighbors.
- Contact the carrier using the tracking number.
- Contact KrazyScents promptly if the package remains missing.
We will assist with available carrier claim procedures, but we cannot guarantee replacement or reimbursement for packages confirmed as delivered to the address entered at checkout.
LOST, DAMAGED, OR LEAKING ORDERS
If an order arrives damaged, leaking, incorrect, or missing an item, contact us within 48 hours of delivery at shop@krazyscents.com.
Include your order number, a description of the problem, and clear photographs of the product, packaging, shipping label, and any visible damage. Please retain all packaging while the claim is reviewed.
Additional eligibility requirements are explained in our Return and Refund Policy.
ORDER CHANGES AND CANCELLATIONS
Contact us as soon as possible if you need to request a change or cancellation. We cannot guarantee changes or cancellations once processing has begun or a shipping label has been purchased.
CONTACT US
For shipping questions, contact:
KrazyScents LLC
Email: shop@krazyscents.com
Mailing address: 3500 Posner Blvd #1152, Davenport, FL 33837